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Questions about the process, a lender in our network, or your data — we answer within two business days.
General & borrower support
Email: support@onlinepaydayloanscanada.ca
Hours: Monday–Friday, 9:00–17:00 MT
For questions about an active loan (balance, due date, repayment arrangements), contact your lender directly — their details are printed on your agreement. We can help you locate them.
Data & privacy requests
Access, correction, or deletion of your personal information under PIPEDA: privacy@onlinepaydayloanscanada.ca. See our Privacy Policy for what we hold and why.
Complaints about a lender
Tell us first — misconduct affects a lender's place in our network. You can also complain directly to your provincial regulator: FSRA (Ontario), Consumer Protection BC, Service Alberta, or your region's authority. Using this site never limits your regulatory rights.